Attention - I was scammed by HRKGames
Insulting support and probably fraudulent dealers at HRKGame.com
Imagine I ordered the new DLC for Cyberpunk from HRK and the key was invalid and couldn't be activated. So I wrote to support and actually got the answer that it was a GOG error and that I should just try again and check my internet connection (lol) - as if that isn't the first thing everyone does in such a case. Even then it seemed to me as if HRK was just trying to avoid giving me my money back and I, as a customer, was condemned to beg back and forth between GOG and HRK support.
But what's really just crazy is the kind of "dealers" HRK does business with and subjects us to them. The "dealer" only had a completely empty GOG profile as a dealer - it only had his username and that was it. That alone sets off all the alarm bells, it screams fraud. It's quite possible that the key was just pure fantasy, or just an old one that someone had already used.
I had bought a brand new DLC GOG key in the HRK shop - but I received a "GOG gift code" from this guy. HRK didn't say a word about it being a gift code.
So I really advise against HRK if they treat their customers like that and then you have to chase after your money because they get involved with such crooks and put us at risk.
I'll never buy from them again, that's for sure. I'm curious to see if I'll get my money back - I don't think so, I have absolutely no good opinion of them anymore. The fact that in the support reply they basically portray me as an idiot who should just try to redeem the key again and check my internet connection - is a real cheek!
HRK never again!!!
Best wishes, Andreas
-----------------------------------
Now I even have proof from the GOG support team that I was cheated by the retailer at HRK - but I still haven't received my money back. Here is an excerpt from the email from GOG support:
Update: "The Email from GOG"
Hello,
Thank you for your reply.
Your code for Cyberpunk 2077 was cancelled as part of fraud prevention. Also, please keep in mind that reselling codes purchased on GOG is not in accordance with our User Agreement - 3.3 and 11.1 (h).
We would advise to contact the third-party reseller, from where you bought this code, and ask for a refund, if that's still a possibility.
When contacting the reseller, you may quote my message which should serve as adequate proof:
"The gift code ////-////-////-//// (Code deleted because of privacy) was cancelled on February 7th, 2025, after the original payment was refunded to the originally used credit card for fraud prevention."
Our apologies for the inconvenience and we sincerely appreciate your understanding.
Kind regards,
Name deleted because of privacy
Insulting support and probably fraudulent dealers at HRKGame.com
Imagine I ordered the new DLC for Cyberpunk from HRK and the key was invalid and couldn't be activated. So I wrote to support and actually got the answer that it was a GOG error and that I should just try again and check my internet connection (lol) - as if that isn't the first thing everyone does in such a case. Even then it seemed to me as if HRK was just trying to avoid giving me my money back and I, as a customer, was condemned to beg back and forth between GOG and HRK support.
But what's really just crazy is the kind of "dealers" HRK does business with and subjects us to them. The "dealer" only had a completely empty GOG profile as a dealer - it only had his username and that was it. That alone sets off all the alarm bells, it screams fraud. It's quite possible that the key was just pure fantasy, or just an old one that someone had already used.
I had bought a brand new DLC GOG key in the HRK shop - but I received a "GOG gift code" from this guy. HRK didn't say a word about it being a gift code.
So I really advise against HRK if they treat their customers like that and then you have to chase after your money because they get involved with such crooks and put us at risk.
I'll never buy from them again, that's for sure. I'm curious to see if I'll get my money back - I don't think so, I have absolutely no good opinion of them anymore. The fact that in the support reply they basically portray me as an idiot who should just try to redeem the key again and check my internet connection - is a real cheek!
HRK never again!!!
Best wishes, Andreas
-----------------------------------
Now I even have proof from the GOG support team that I was cheated by the retailer at HRK - but I still haven't received my money back. Here is an excerpt from the email from GOG support:
Update: "The Email from GOG"
Hello,
Thank you for your reply.
Your code for Cyberpunk 2077 was cancelled as part of fraud prevention. Also, please keep in mind that reselling codes purchased on GOG is not in accordance with our User Agreement - 3.3 and 11.1 (h).
We would advise to contact the third-party reseller, from where you bought this code, and ask for a refund, if that's still a possibility.
When contacting the reseller, you may quote my message which should serve as adequate proof:
"The gift code ////-////-////-//// (Code deleted because of privacy) was cancelled on February 7th, 2025, after the original payment was refunded to the originally used credit card for fraud prevention."
Our apologies for the inconvenience and we sincerely appreciate your understanding.
Kind regards,
Name deleted because of privacy
Attention - I was scammed by HRKGames
Insulting support and probably fraudulent dealers at HRKGame.com
Imagine I ordered the new DLC for Cyberpunk from HRK and the key was invalid and couldn't be activated. So I wrote to support and actually got the answer that it was a GOG error and that I should just try again and check my internet connection (lol) - as if that isn't the first thing everyone does in such a case. Even then it seemed to me as if HRK was just trying to avoid giving me my money back and I, as a customer, was condemned to beg back and forth between GOG and HRK support.
But what's really just crazy is the kind of "dealers" HRK does business with and subjects us to them. The "dealer" only had a completely empty GOG profile as a dealer - it only had his username and that was it. That alone sets off all the alarm bells, it screams fraud. It's quite possible that the key was just pure fantasy, or just an old one that someone had already used.
I had bought a brand new DLC GOG key in the HRK shop - but I received a "GOG gift code" from this guy. HRK didn't say a word about it being a gift code.
So I really advise against HRK if they treat their customers like that and then you have to chase after your money because they get involved with such crooks and put us at risk.
I'll never buy from them again, that's for sure. I'm curious to see if I'll get my money back - I don't think so, I have absolutely no good opinion of them anymore. The fact that in the support reply they basically portray me as an idiot who should just try to redeem the key again and check my internet connection - is a real cheek!
HRK never again!!!
Best wishes, Andreas
-----------------------------------
Now I even have proof from the GOG support team that I was cheated by the retailer at HRK - but I still haven't received my money back. Here is an excerpt from the email from GOG support:
Update: "The Email from GOG"
Hello,
Thank you for your reply.
Your code for Cyberpunk 2077 was cancelled as part of fraud prevention. Also, please keep in mind that reselling codes purchased on GOG is not in accordance with our User Agreement - 3.3 and 11.1 (h).
We would advise to contact the third-party reseller, from where you bought this code, and ask for a refund, if that's still a possibility.
When contacting the reseller, you may quote my message which should serve as adequate proof:
"The gift code ////-////-////-//// (Code deleted because of privacy) was cancelled on February 7th, 2025, after the original payment was refunded to the originally used credit card for fraud prevention."
Our apologies for the inconvenience and we sincerely appreciate your understanding.
Kind regards,
Name deleted because of privacy
French
Spanish
Deutsch