Last Updated: 27.06.2022
This policy applies to the following products: Plugin Enhancer and Page Suggestions Plugin. All other Plugins or Themes at the Net Twin market which are provided by 3rd party developers are the responsibility of their respective developers and owners.
If you have any questions about this Policy, please feel free to contact us.
What Information We Collect and How We Collect
When you visit our websites, use our products, or contact us by email or otherwise, we may collect or ask you to provide the following information in order to help us manage our relationship with you.
Net Twin may also use "cookies" to record your shopping cart contents and user registration information. Cookies can help us identify your preferences, like language and currency. At the same time, cookies can help you personalize your online experience by eliminating the need to repeatedly enter the same information and to display your personalized content and appropriate advertising on your later visits to these sites.
Use of Third Party Ad Networks and Social Networks
The majority of the online banner advertisements you see on Net Twin web pages are displayed by Net Twin. We display advertisements on Net Twin in the form of small advertising banner images which are equipped with a link to the advertised product or service. Some of these ad links may place a persistent cookie to determine which ads are clicked on and how often.
If you choose to ‘share’ Net Twin products with friends through Facebook, Twitter or other social networks, you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.
The service provider may request billing information such as your name, email address, home or work address, telephone or mobile phone number, payment information including credit card number, expiration date, security code, name of your issuing bank, your countries vat percentage, your company ID etc. The purpose of this information is to fulfill orders, process payment, deliver products, provide customer service, and the like. The third-party service provider may transmit some of your personal information to us, but not including payment information. We may use the information we receive to verify your registration, to contact you about the status of your order, for renewal of your subscription, or for other offers you may be interested, if applicable.
We have agreements with all the third-party service providers that they will not use personal information of our users for their own marketing purposes, and will not share this information with other parties.
Our website offers news and information by subscription including frum topics, posted articles, or others. If you decide to subscribe to these services you are asked to provide email address. The information you provide will be used to deliver our latest news and updates, and of course, sometimes also special subscriber-only offers. You are free to edit your profile and cancel your subscription(s) at any time by following the "edit profile" or "unsubscribe" link inside any e-mail you receive from us.
Net Twin Forum
If you decide to register at Net Twin you can also make use of our Forum, here we ask you to upload a avatar image but thats always up to you. An avatar image should be your own property and you must own all rights to the image file.
Contact Us and Technical Support Service
We may collect or ask you to provide necessary information when you reach us by email, by requesting online support.
This information may include, without limitation, your name, your email address, your website, your physical address and ZIP code, what features you use in our software, how you use our software, your computer or device information such as hardware and system version, system services, processes, startup items, registry entries, dump files, crash logs, etc. In general, we ask you for or collect no more information than it is required in order to investigate the issue you encounter.
This information is collected to help us to provide services and support, to identify and remove bugs and issues, and to help us solve the technology problems you are experiencing. By sending the related information to us, you agree to share them with Net Twin. In that case it is up to you which and how much information you will share with Net Twin, but you should know that we can only help you if you provide us with the propper infos. We will use any such information only when providing individual support or assistance, and will not retain such information any longer than necessary for this purpose. We promise that we will never publish or share any of your personally identifiable information outside Net Twin, nor allow anyone else to use it to contact you for marketing purposes without your consent.
We may collect some non-personal information which aims to validate your registration and to know how you use our software or services. The information may include operating system, device ID, Internet protocol addresses, browser type, browser language, your hosting or server PHP or SQL version, your folder rights setting of your FTP client or about other setup infos about your websites.
How We Use the Information We Collect
Net Twin collects and uses your personal information to operate and improve its sites and products and deliver the services or carry out the transactions you have requested. These uses may include providing you with more effective customer service; making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information; performing research and analysis aimed at improving our products, services and technologies; and displaying content and advertising that are customized to your interests and preferences.
We also use your personal information to communicate with you. We may send certain mandatory service communications such as billing reminders, information on technical service issues, updated legal options and security announcements. Some Net Twin services, such as Net Twin notifications or subscriptions, may send periodic member letters that are considered part of the service. We may also occasionally send you product surveys or promotional mailings to inform you of other products or services available from Net Twin and its rhitd-party developers.
Personal information collected on Net Twin sites and services may be stored and processed in Germany or any other country in which Net Twin or its hosting provider Alfahosting.de, subsidiaries or agents maintain facilities, and by using an Net Twin site or service, you consent to any such transfer of information outside of your country. Net Twin adheres to the GDPR /GSDVO regulation (General Data Protection Regulation is a regulation of the European Union) of the EU regarding the collection, use and retention of data from our users.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers. Request that a business delete any personal data about the consumer that a business has collected. Request that a business that sells a consumer's personal data, not sell the consumer's personal data. If you make a request, we have 14 days to respond to you. If you would like to exercise any of these rights, please contact us.
How We Protect the Information We Collect
Safeguards for Personal Information.
Net Twin is committed to protecting the security of your personal information. We have implemented a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Storage of Your Information
We store the personal information you provide on computer or device systems with limited access, which are located in controlled facilities by our trusted german hosting provider Alfahosting.de.
- Technology safeguards
When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layers (SSL) protocol.
No one can guarantee, and we do not guarantee, that your personal information is completely secure at all times. You are also responsible for maintaining the confidentiality of your personal information to protect it against unauthorized access or use. If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer or device with anyone you should always choose to log out before leaving a site or service to protect access to your information from subsequent users. Note the Net Twin support team will never ask you about credit card passwords, online banking passwords or similar passwords.
Controlling "Spam" or Unsolicited E-mail
Net Twin is concerned about controlling unsolicited commercial email, or "spam". Net Twin has a strict Anti-Spam Policy prohibiting the use of customer account to send spam. Net Twin will not sell, lease or rent its email subscriber lists to third parties. While Net Twin continues to actively review and implement new technology, such as expanded filtering features, there is no currently available technology that will totally prevent the sending and receiving of unsolicited email. Using tools such as the Inbox Protector and being cautious about the sharing of your email address while online will help reduce the amount of unsolicited email you receive.
Net Twin products and services are not intended for and may not be used by children under sixteen. We do not knowingly collect information from children under sixteen. We encourage parents and guardians to take an active role in their children's online activities and interests. If we learn that we have collected information of a child under sixteen, we will delete such information from our files as soon as possible, but some information may remain in archived/backup copies for our records or as otherwise required by law.
How We Share Your Information
Net Twin does not share or disclose your personal information to any third parties with two exceptions as below:
Third-Party Service Providers
We may hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. Those companies will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.
Government and Law Enforcement
We may access and/or disclose your personal information if we believe such action is necessary to: (a) comply with the law or legal process served on Net Twin; (b) protect and defend the rights or property of Net Twin (including the enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety of users of Net Twin services or members of the public.
How to Change or Delete Your Personal Information
If you want us to delete or download your personal account and information please contact us via Email at firstname.lastname@example.org. We will respond to your request within a reasonable timeframe of a maximum of 14 days. However, some information may remain in archived/backup copies to comply with our legal obligations, resolve disputes and enforce our agreements.
For the information processed by the third party partners, you have the right to access your personal information. If you want to access, correct, amend, or delete inaccurate data on our third party partner's platform, you should contact them directly as they are the data controllers and Net Twin has no control of those information.